ZM Marketing Nexus is dedicated to providing exceptional services and ensuring transparency in our payment and delivery processes. This policy outlines the terms related to payments, refunds, and project delivery timelines.

1. Payment Terms

1.1 Payment Schedule

• For all projects, a minimum 50% upfront payment is required to initiate work. The remaining 50% is due upon project completion, prior to the delivery of final files or deployment.
• Custom payment schedules may be outlined in the service agreement for larger projects or recurring services.

1.2 Accepted Payment Methods

• Payments can be made via:
  • Bank transfer
  • Credit/debit cards (processed through secure payment gateways)
  • Online payment platforms (e.g., PayPal, Stripe, or other options provided by the Agency)

1.3 Late Payments

• Payments not received by the due date will incur a [10]% late fee per week.
• If payment is overdue by more than [X days], work may be paused until payment is received.

1.4 Taxes and Fees

• Clients are responsible for covering any applicable taxes, transaction fees, or currency conversion charges.

2. Project Delivery

2.1 Timeline

• Project timelines will be outlined in the initial proposal or service agreement.
• Delivery times may vary depending on the project’s complexity, client responsiveness, and external factors.

2.2 Client Responsibilities

• The Client must provide all necessary assets (e.g., branding materials, content, login credentials) and approvals in a timely manner to avoid delays.
• Delays caused by the Client’s inaction may result in adjusted delivery timelines.

2.3 Revisions

• Clients are entitled to [3 to 5 rounds] of revisions within the scope of the project.
• Additional revisions beyond the agreed scope may incur extra charges, which will be communicated beforehand.

2.4 Final Deliverables

• Deliverables will be shared in the agreed format (e.g., files, dashboards, live website, etc.) after final payment is cleared.
• Once the final project is delivered, the Client assumes full responsibility for the maintenance and usage of the deliverables, unless an ongoing support agreement is in place.

3. Refund Policy

3.1 Non-Refundable Deposits

• The upfront deposit (50%) is non-refundable, as it secures the Agency’s time and resources.

3.2 Refund Eligibility

• Refunds for remaining payments will only be considered if the project is canceled by the Agency before significant work has been completed.

3.3 Exceptions

• Refunds are not applicable for completed work or digital deliverables once provided.

4. Cancellation Policy

4.1 By the Client

• If the Client cancels the project after work has begun, the Client will be billed for the work completed up to the cancellation date.
• Any remaining balance must be paid before the Agency releases partial work already completed.

4.2 By the Agency

• The Agency reserves the right to cancel a project if the Client violates any terms or fails to meet payment obligations. In such cases, the Agency will provide notice and retain payments for completed work.

5. Disputes and Resolution

• For any disputes regarding payments or project deliverables, the Client must contact the Agency within [1 week] of receiving the deliverables.
• We will work to resolve disputes amicably; unresolved disputes may be subject to arbitration as per the Terms and Conditions.

6. Contact Us

If you have any questions or need further clarification about this policy, please contact us (info@zmmarketingnexus.com or +923204049814)