At ZM Marketing Nexus, we aim to deliver the highest quality services to our clients. This policy outlines the terms and conditions for refunds and cancellations to ensure transparency and mutual understanding.

1. Refund Policy

1.1 Non-Refundable Deposits

• All upfront deposits (typically 50% of the total project cost) are non-refundable. These deposits secure our resources and time for your project.

1.2 Refund Eligibility

Refunds for remaining payments will be considered under the following circumstances:

• The Agency cancels the project before significant work has commenced.
• A mutual agreement is reached to terminate the project, and minimal work has been completed.

1.3 Refund Exclusions

Refunds are not applicable in the following cases:

• Services that have already been fully rendered or delivered.
• Digital deliverables such as logos, designs, or content already shared with the Client.
• Delays caused by the Client, such as failure to provide required materials, approvals, or timely communication.

1.4 Partial Refunds

• If the project is canceled after partial work has been completed, the Client may be eligible for a partial refund. The refund amount will be calculated based on the scope of work completed and expenses incurred by the Agency.

2. Cancellation Policy

2.1 Cancellation by the Client

• The Client may cancel the project at any time by providing written notice to the Agency.
• In the event of cancellation, the following terms apply:
  • Before Work Begins: The Client forfeits the upfront deposit.
  • After Work Begins: The Client will be billed for the work completed up to the cancellation date. Any remaining balance must be paid before the Agency releases partial work.

2.2 Cancellation by the Agency

The Agency reserves the right to cancel a project under the following conditions:

• Non-payment or delayed payments by the Client.
• Breach of terms outlined in the agreement.
• Lack of communication or unresponsiveness from the Client for an extended period ([e.g., 14 days]).

In such cases, the Client will be notified in writing, and any work completed up to the cancellation date will be retained by the Agency.

3. Process for Refund or Cancellation Requests

3.1 Request Submission

• All refund or cancellation requests must be submitted in writing via email to [Insert Email Address].
• The request should include the project name, reason for the refund or cancellation, and any relevant supporting details.

3.2 Review and Response

• The Agency will review all requests within [X business days] and respond with the outcome.
• If a refund is approved, it will be processed within [X business days] via the original payment method.

4. Disputes

For disputes regarding refunds or cancellations, both parties agree to resolve the matter amicably through negotiation. If unresolved, disputes may be subject to arbitration as outlined in the Terms and Conditions.

5. Contact Us

If you have any questions or need further clarification about this policy, please contact us (info@zmmarketingnexus.com or +923204049814)